Customer account

My Profile

Manage your personal details and keep all your payment records in one place.

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Personal Information

Keep your contact details up to date for bookings and orders.

If you change your email, your existing bookings and payment history will stay connected to your account.

Payment History

Review completed accommodation and café payments connected to your account.

My Vouchers

Loyalty vouchers granted to you by MyDokSat. Each one can be used once, on either a homestay/roomstay booking or a café order — just select it at checkout.

Cancellation / Refund

Changed your mind? Submit a request for an eligible paid booking or order. Admin will review it before any refund is applied.

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CANCELLATION & REFUND POLICY

  • Within 7 days of your payment being completed — you're eligible to submit a cancellation / refund request.
  • After 7 days of payment — the refund window is closed and requests can no longer be submitted.

Submitting a request does not cancel your booking/order immediately — it stays Pending until an admin reviews it, and the final refundable amount depends on the business cancellation policy.

My Bookings

Request Cancellation / Refund

You will be notified via email about the status of your request.